1. COURSE ENTRY REQUIREMENTS

By taking admission in any of our courses, you warrant that:

• You are legally capable of entering into binding contracts; and
• You are at least 18 years old; and
• You do not have an outstanding bad debt with the Institute or Company; and
• You have not previously been asked to leave a course.
• You will not allow anyone else to access your student dashboard or share your log-in details with any 3rd party.
• You will comply with all health and safety rules and regulations and any other reasonable security requirements that apply at the premises at which the courses are provided.
• Laptop/PC is must for both (Online and Offline) Classes.
• You are computer-literate and have a basic understanding of the course to which the training relates. We reserve the right to remove any and all students from any class if we feel they are not competent enough to use a computer.

2. EMERGENCY CONTACT DETAILS

All students must provide before commencing class

3. TRAINING COURSE DELIVERY OPTIONS

We currently offer our courses via our physical Classrooms or via Live Online Classes, accessible from anywhere in the world.

4. PAYMENT AND CONFIRMATION OF SEAT

• All course fees (plus GST where applicable) set out on our website or sales paraphernalia must be paid in full. We will not confirm your seat without receiving full payment beforehand.
• All dates are subject to availability.
• Each course session is limited to a maximum number of individual attendees.
• We will aim to confirm your seat within 2 working days.
• We will only honor & accept payments made via our website, payments made directly into our bank accounts as shown on our website or at the counter of our institutes. In all circumstances please ensure you obtain a receipt.

5. PRICES

• Prices are liable to change at any time, but changes will not affect orders in respect of which we have already received payment & confirmed your seat.
• We are under no obligation to book you on a course at an incorrect (lower) price, even after we have sent you a confirmation. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

6. INSTALLMENT POLICY AND INSTALLMENT FEE

• We are offering installment option only through our website (azadchaiwala.com)
• Your installments request will be approved by our installments partner on the checkout page.
• You are obligated to pay the complete fee as outlined in your admission agreement/receipt/confirmation email/student dashboard, regardless of the number of lessons attended. Failure to do so will result in legal proceedings to recover the owed amount. Any associated legal expenses, in addition to the original amount due, will be your responsibility.

7. DISCOUNTS TO PAST STUDENTS:

If there is no discount offer running, all past students are eligible to get a 25% discount.

8. EQUIPMENT NEEDED

• You must have a PC/Laptop & Internet connection at home for practice and assignments.
• We will only provide you access to a computer during the period of your on site class.
• You will be provided an internet connection when it is required for any of your class sessions.
• We will not be providing any equipment to online students.

9. DIGITAL MARKETING COURSE STUDENTS:

• Students of the Digital Marketing course must have an ad budget of at least 10,000 PKR in their bank accounts and access to a mastercard or visa debit/credit card to spend on campaigns. Their learning will never be complete and a certificate will not be issued to them until they launch, 10 live campaigns of either clients or of their own.
• Due to the mature nature of Digital Marketing, we are no longer accepting students under 16 years of age for this course. Similarly due to the lack of adequate IT skills in people over 50. We are no longer accepting students above the age of 50. We apologise for the inconvenience this may cause, but it is for the betterment of our remainder students.

10. CLASS TIMINGS, COURSE DURATIONS & COURSE MATERIAL:

• We reserve the right to change class times before the class starts. We are constantly learning and optimizing classroom durations and timings. Thus, we reserve the right to shorten or increase classroom & course durations.
• To alter the timetable, location or teachers specified for any course.
• To make reasonable amendments to the content and syllabus of a course, when necessary.
• No extra time will be given to any student after completion or the course nor after the duration of the class session ends.
• NOTE: We reserve the right to upgrade/modify any course's outline/syllabus as and how we see fit, without any prior notices.

11. ACCOMMODATION & TRANSPORTATION:

We don’t provide accommodation. Your course fee does not include any payment for transportation or accommodation whatsoever.

12. GUARANTEED RESULTS AND DISCLAIMER

• We will aim to ensure that all courses are delivered diligently and in a good, timely and professional manner consistent with industry standards.
• We will assign trainers/teachers to each course as we, in our sole discretion, deem fit.
• We reserve the right to at any time substitute any trainer/teacher with any other person who, in our sole discretion, we deem suitably qualified to teach the relevant course.
• We do not warrant that the provision of any teaching material will always be available or be uninterrupted, timely or error free, that defects will be corrected or that such all course content is free of spelling or grammatical errors.
• We do not warrant that the equipment & teaching aids we provide you or our teaching staff will always be in 100% working condition.
• We do not guarantee any success levels whatsoever. In any intellectual, social or monetary form.

13. UNAVAILABILITY OF TEACHER

In case of a teacher’s illness and/or inability to attend, we will, if possible, ensure equivalent replacement within 48 hours. If a replacement is reasonably not possible within 48 hours, we will inform you of this and this will constitute a force majeure situation.

14. YOUR CONDUCT & EXPULSION

A reasonable standard of conduct is expected at all times. If you fail to adhere to this policy, we reserve the right to suspend or expel you without a refund. Reasons for suspension or expelling are as follows but not limited to:

• Any illegal, anti-social or dangerous behavior.
• Poor attendance (if you are absent from the class for more than 3 days without any prior notice).
• Disrespecting of our staff members
• Foul, inappropriate or abusive language, violence, intimidating or insulting behaviour, bullying, any form of discrimination (including based on caste, race, gender or religious beliefs).
• Any other act or behavior that does or may bring Azad Chaiwala Institute into disrepute or cause any harm or suffering to staff, other students or members of the public.
• If any of our teachers are unwilling to continue teaching you.
• If you damage any of our property (besides expulsion you will also have to bear the cost of repair).
• If you bring foods and drinks into the classrooms
• Smoking within the institute premises
• If you create hindrance in the learning experience of others.
• If we find you involved in immoral activities
• If a student has unacceptable conduct, asides from expelling them. We will also take any further action we think is appropriate. Including informing the police, your parents/guardians, your course sponsors etc.

15. RIGHT TO SWITCH COURSES

We reserve the right to switch any student to Basic Computer Class if we deem that you are lacking in Basic computer Skills and are causing your class to slow down because of you.

16. RECORDED CLASS LECTURES:

• We will not be providing any students with recorded lectures. All training is live, and thus you must be present in all classes.

17. INTELLECTUAL PROPERTY

All handouts, materials and examinations provided to you in advance of, or during, your class are the intellectual property of Azad Chaiwala Institute and shall not be copied by you or used except in accordance with the intended purpose and all materials shall be maintained in confidence and not disclosed to third parties except with our advance permission. Handouts and materials must be returned to us should we specifically request.

Nothing in these terms and conditions shall give you any right or license copy or otherwise use or exploit in any way any intellectual property contained in the content of any course provided to you in accordance with these terms and conditions, unless expressive written consent is given to you.

18. DISCOUNTS, PROMOTIONS & PROMO CODES

Discounts, Promotions & promo codes are only valid for a set period of time, we reserve the right to remove them whenever we deem appropriate. Prices will not be reversed for anyone.

19. CERTIFICATES

• You will not automatically receive a certificate for simple participation
• Any certificate issued will carry a limited validity period
• You must earn the certificate by ensuring:
• Your regular attendance
• Your participation in class
• Your learning
• Your good behavior and
• Your final test, assignment results.
• For example, in regard to our Digital Marketing class, a certificate will only be provided to you if you complete all daily tasks/assignments and if you publish a live advertising campaign on either Facebook or Google Ads platform.
• All Digital Certificates are Free

20. CLASS OR COURSE TRANSFERS

• Requests to transfer from one course or date to another must be made in writing and received by us with fourteen (14) or more days’ notice prior to the originally scheduled starting date. You might be liable for a rescheduling fee of 25% + GST of the initial course(s) fee paid.
• Selection of the new course and timing must be within 3 months of the original class date.

21. ATTENDANCE

• We expect you to be on time, attend every class and partake in all assignments issued if any.
• Latecomers are not allowed into class.
• We keep attendance record.
• Any student who is sick must inform us within 3 working days.
• We reserve the right to request a doctor's certified certification of sickness on your return
• If you miss a lesson, for any reason, we cannot give a refund or allow you to take the lesson at another time.
• If you are absent for more than 3 consecutive days or more, or is repeatedly absent (e.g. 1 or 2 days per week), without authorization. We reserve the right to remove you from the course and expel you from our institute without any refunds.
• Your poor attendance will not only hinder your education but will also hinder your chances of receiving our certificate.

22. INTERNSHIPS AND JOBS GUARANTEE

We make no guarantee of any kind to find or place students on internship programs or employment of any kind.

However, we have listed all internship opportunities at azadchaiwala.com/internships and you can directly apply there. We are trying to create as many opportunities as possible for our students.

23. DISREPUTE

• You shall not do anything to bring Azad Chaiwala institute or our founder Azad Chaiwala into disrepute and shall not use the names of, or suggest or imply an association with Azad Chaiwala, Azad Chaiwala Institute, Azad Chaiwala (SCM-Private) Limited or any other name, brand or mark used by us except where we have provided you prior written consent and in such instances only in accordance with the guidelines or requirements specified by us.
• We take safeguarding our reputation very seriously, especially in the cases of students who have been absconding, disrupting classes, have been expelled etc. Later going around bad-mouthing Azad Chaiwala Institute. However, we reserve the right to take legal action against you for unfounded defamation and slander. You will be liable for all legal and non-legal costs incurred.

25. REFUND POLICY (before taking a course)

• If you pay via Easypaisa, Card, PayPal or Cash:
• 75% of course fee will be refunded if you inform us 14 days before your class starts.
• 50% of course fee will be refunded if you inform us 7 days before your class starts.
• 100% fee will be deducted if you fail to inform us 7 days before your class starts.
• No Refund in case you purchase a course through our installments partner via Buy Now Pay Later option.
• If you cannot attend your particular class, you must inform us no later than 7 days before your class starts, so we can allot that seat to someone else and move your date to a future batch.
• You are allowed to make a maximum of 2 date changes per course.
• You are allowed to send someone as a substitute. But you must inform us at least 3 days before the course starts and only send them after you have received our written approval.
• The above does not apply, in case of an unfortunate event. Talk to us when possible, and we’ll try our best to accommodate you accordingly.
• No Fee will be Refunded in case of Change of Mind

25A. 100% Refund Guarantee

• Attendance: Maintain a minimum attendance of 95% throughout the course duration, verified by sign-in sheets and instructor records.
• English Proficiency: Demonstrate proficiency in English language skills (reading, writing, and comprehension) through a standardized assessment administered by Azad Chaiwala Institute after receiving your refund request.
• Portfolio Completion: Successfully complete and submit all portfolio assignments as per the course curriculum and guidelines.
• Job Application and Interview Participation: Apply for a minimum of 50 relevant job positions and attend at least 15 interviews. Students must provide detailed documentation including company names, HR manager contacts, application records, and interview schedules for verification purposes.
• Industry Engagement: Visit a minimum of 20 software houses or studios, submitting your CV and portfolio for review. Evidence of visitation such as meeting logs, email communications, or acknowledgment receipts must be provided.
• Video CV Submission: Create and submit a video CV of a minimum length of 60 seconds, highlighting your skill sets and reasons for seeking employment. The video must be submitted according to specified guidelines provided by Azad Chaiwala Institute.
• Tech Event Attendance: Attend a minimum of 3 relevant tech events anywhere in Pakistan while wearing designated attire (e.g., "Hire Me" t-shirt or hoody) as instructed by Azad Chaiwala. Proof of attendance in the form of photos must be provided.
• Social Media Promotion: Promote your job seeker status on all personal social media accounts by declaring yourself as a "Junior XYZ" (e.g., Junior Graphic Designer, Junior Video Editor) actively seeking employment. Screenshots or links to the social media posts must be provided for verification.
• Physical Promotion: Display a small board outside your home's boundary wall/front gate announcing your job seeker status as a "Junior XYZ" (e.g., Junior Graphic Designer, Junior Video Editor). Photographs of the board in place must be submitted for verification.
• Refund Request Time Period: Students must formally request a refund by submitting a written application to the institute's administration office within [45 days] of fulfilling the aforementioned requirements.
• Verification Process: Upon completion of the above requirements, students must submit all necessary documentation and evidence for verification within [specified timeframe]. Azad Chaiwala Institute reserves the right to verify the authenticity of all submissions and may conduct additional checks as deemed necessary. Failure to provide accurate or sufficient evidence may result in disqualification from the refund guarantee.
• Non-Refundable Fees: Certain fees, including but not limited to registration fees, administrative fees, or expenditures on advertising, are deemed non-refundable.
• Cancellation of Enrollment: The Azad Chaiwala Institute reserves the right to cancel a student's enrollment in the refund guarantee program should the student fail to meet eligibility criteria or contravene the institute's code of conduct. Standard terms and conditions of enrollment remain applicable.
• Limitation of Liability: The institute bears no responsibility for indirect, incidental, or consequential damages arising from participation in the refund guarantee program.
• Ineligible Students: Students who received discounted tuition or have outstanding balances are ineligible to participate in the refund program. By enrolling in our refund guarantee program, you signify your acceptance and adherence to these terms and conditions. For further inquiries, kindly contact our administration office.
• Decision and Refund Disbursement: Upon successful verification of eligibility, the student will be entitled to a 100% refund of the course fees paid by the student, deducting any non-refundable fees or charges (if applicable). Refunds will be processed using the original payment method or via an alternative method agreed upon by both parties. Refund disbursement may take up to 60 days to process.
• Terms and Conditions Subject to Change: Azad Chaiwala Institute reserves the right to amend or modify the terms and conditions of the 100% refund guarantee policy at any time without prior notice. By enrolling in the course, students acknowledge and agree to abide by the terms and conditions outlined above. Failure to comply with any of the requirements may result in disqualification from the refund guarantee.

26. LIABILITY

• Our liability under or in connection with the Terms or relating to our courses must not exceed the fees paid for the training/education session to which the liability relates. Without limiting the previous sentence, we exclude all liability for indirect, consequential or incidental loss or damage, or for environmental damage or intangible loss, personal injuries, loss of life, loss of earnings, profit, savings, business, revenue, opportunities and/or goodwill, arising under or in connection with the Terms or relating to the training/education/course.
• Furthermore, We will not rely on the included limitations of liability if and insofar as the damage is the direct result of intention or gross negligence on the part of our staff.
• Unless the damage is caused by intention or gross negligence on the part of our staff, You will indemnify us against all claims of third parties, directly or indirectly related to the performance of the agreement, or as the case may be (the use of) the courses/training/education and will compensate us for all damage that we suffer as a result of such claims.
• We are not liable for compensation of damage if a Course must be interrupted, changed and/or canceled due to unforeseen circumstances.
• We reject any liability for damage resulting from disfiguration of information, delay, lack of clarity and/or other errors in the communication between you and us as a result of the use of the Internet or any other means of communication, unless this damage is caused by intention or gross negligence on the part of Azad Chaiwala Institute.
• Lastly we shall have no liability for delay or failure to perform any of our obligations arising from any event beyond our reasonable control.

27. FORCE MAJEURE

Neither party shall be liable to the other for any delay or failure to perform any obligation under these Terms & Conditions (except for a failure to pay fees) if the delay or failure is due to unforeseen events which are beyond the reasonable control of either party, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or diminishment of power or telecommunications or data networks or services, or refusal of a license by a government agency (each a “Force Majeure Event”).

• We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement that is caused by events outside our reasonable control (force majeure event).
• A force majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
• Strikes, lock-outs or other industrial action.
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster.
• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
• Impossibility of the use of public or private telecommunications networks.
• The acts, decrees, legislation, regulations or restrictions of any government.
• Our performance under any contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period.
• We will use our reasonable endeavors to bring the force majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the force majeure event.

29. TRANSFER OF RIGHTS AND OBLIGATIONS

• The contract between you and us is binding on you and us and on our respective successors and assigns.
• You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
• We may transfer, assign, charge, subcontract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

30. WAIVER

• If we fail, at any time during the term of this agreement, to insist upon strict performance of your obligations, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
• A waiver by us of any default shall not constitute a waiver of any subsequent default.
• No waiver by us of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

31. PRIVACY POLICY & DATA PROTECTION

• By submitting your application to us, you are agreeing to the storage of your personal details, including sensitive personal data, in our administrative systems, whether on paper, computer or any other medium and to the usage of that information for our purposes only.
• We process personal information to enable us to provide better education, training, welfare, safety and support. To administer our institute property. To maintain our own accounts and records. To help us in our marketing & research efforts etc.
• All of our premises have 24 hour close circuit cameras in operation.
• We reserve the right to use the CCTV footage to maintain the security of the premises, the preventing and investigating crime, or whatever we deem appropriate use.
• The personal information about you which we will process will include your full name, contact details, government issued documents, photos, finances, fees and, where appropriate, those of your parents, guardian, agents or sponsors.
• We will keep this information secure at all times as necessary to run our business, deliver your education and ensure your welfare and safety.
• We will sometimes need to share the personal information we process with other organizations. We will only share all or part of this information when It is necessary for the provision of services involving external suppliers, legally required to do so, In the event of a medical emergency, if it is necessary to protect their health or the health of others etc.
• You consent to your personal data being stored, processed and shared by us.
• You agree that copies of your regular reports on your learning progress and performance (including attendance and absence records) can be supplied to parents, sponsors or agents without prior notification.
• It is your responsibility to advise us of any amendments to this information while you are enrolled with us.

32. PHOTOGRAPHS AND FILMING

• Classes cannot be filmed or recorded in any way, including audio only, without the permission (in writing) of either our Company Director or Operations Director.
• We may use film or still photographs of students for promotional purposes.
• You (or your parents if you are under 18 years of age) must inform us in writing before your course starts if you will not allow us to use such images.

33. THIRD PARTY BOOKINGS

• All students are bound by these terms and conditions regardless of whether their admission to our courses was booked directly with us or via any other third party.
• All students are bound by these terms and conditions regardless of whether their admission to our courses was paid in full or partly by them or any other third party.

34. AFFILIATE PROGRAM.

• To be eligible for the Affiliate Program, you must be an individual or entity who is at least 18 years of age and have agreed to these Terms and Conditions.
• To enroll in the Affiliate Program, you must complete the application form and provide accurate and complete information about yourself, including your name, phone number and email address. We reserve the right to reject your application or terminate your participation in the Affiliate Program at any time, for any reason without pay.
• You will earn a referral fee for each confirmed enrollment resulting from your referral. The referral fee will be based on the rates shown in the rate table and will be paid to you within 30 days of the end of each quarter. The referral fee will be communicated to you upon acceptance into the program and may be subject to change at the sole discretion of Azad Chaiwala Institute management.
• A confirmed enrollment is a completed and paid enrollment that has not been canceled or refunded within 60 days of the start date of the course.
• Payments will be made via bank transfer only. It is your responsibility to provide accurate payment information.
• As an affiliate, you agree to promote our courses in a positive and ethical manner. You will not engage in any activities that may damage the reputation of our institute or its courses.
• As an affiliate, you are prohibited from making false, inaccurate, insufficient, or exaggerated claims about our courses or programs. Such actions can result in immediate termination of your affiliate account without payment. We take the quality of our courses and the trust of our customers seriously. Therefore, we expect our affiliates to promote our courses truthfully and transparently. Any claims or representations you make about our courses or programs must be backed up by factual evidence and must not be misleading or deceptive.
• To maintain the integrity of our affiliate program, our company employees and their relatives are not permitted to sign up for our affiliate program. Any attempt to do so may result in immediate termination of their employment and legal action. This policy exists to ensure that our affiliate program operates with transparency, fairness, and impartiality. And to prevent any potential conflicts of interest or unethical behavior.
• We are not liable for any damages, losses, or claims that may arise from participating in our affiliate program. We do not guarantee any level of success or earnings from being an affiliate, nor do we provide any warranties or representations about the accuracy or completeness of the information provided in our courses or programs.
• As an affiliate, you are solely responsible for your own actions and any consequences that may result from promoting our courses or programs. You agree to indemnify and hold our company harmless, our directors, officers, employees, and agents, from any and all claims, damages, expenses, or liabilities arising from your participation in the affiliate program.
• By participating in our affiliate program, you acknowledge and agree to these terms and conditions. If you do not agree to these terms, please do not participate in our affiliate program.

35. ENTIRE AGREEMENT AND SEVERABILITY.

• This Agreement is the entire agreement between you and us relating to our educational courses and supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the courses or any other subject covered by these Terms & Conditions. If any provision of these Terms & Conditions is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.

36. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

• We have the right to revise and amend these terms and conditions from time to time.
• You will be subject to the policies and terms and conditions in force at the time that you purchase a course from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to purchases previously made by you).

37. LAW AND JURISDICTION

Contracts for the purchase of courses through our website, call center or locations and any dispute or claim arising out of or in connection with them or their subject or formation (including non-contractual disputes or claims) will be governed by Pakistani law.

Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of the Islamic Republic Of Pakistan.

3778. COMPLAINTS POLICY

We will only accept complaints sent in writing to [email protected]